Updated on Oct 22, 2019 05:18 IST
Akash Tomer

Akash TomerManager - Content

ITSM (IT Service Management) refers to all the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services.

It can be understood in a way that any piece of technology used at a workplace: desktops, laptops, apps installed on them, printer, or even the option to reset a password, all such services or “IT Services” are provided by a designated team.

Although the most common perception of ITSM among users mostly employees is just “IT support” but ITSM is way beyond resolving day-to-day problems. IT team in any office is responsible for end-to-end management of such services. Some of the offices also use an ITSM software like Freshservice to manage these services effectively.

Scope of IT Service Management

An ITSM professional handles the issues related to the following areas:

Services: ITSM can be implemented in IT applications, infrastructure, and hardware.

Quality: The quality of services can be improved, and IT problems can be solved effectively and efficiently.

Cost: Implementation of ITSM can help in keeping costs under control and staying within the budget.

Business: ITSM allows a company to concentrate better on its core competencies in order to achieve its goals.

End users: The employees and customers who make use of IT services are also benefitted.

Skills required by ERP Professionals

In future, ITSM professionals will not be limited to their current roles rather they need to have some additional skills to deliver against organisational needs and meet required outcomes. But what other skills and capabilities will ITSM professionals need to:

  • An understanding of AI and Analytics and associated personal capabilities
  • Knowledge Management capabilities
  • Business Relationship Management (BRM) capabilities
  • An understanding of what Business Value is and how to create it
  • Customer Engagement skills
  • Communication and Collaboration skills
  • Problem Solving skills and capabilities
  • A focus on Innovation for better business outcomes
  • A desire for Continual Learning
  • Personal Flexibility and Agility, with the ability to deal with complexity

Eligibility Criteria

Generally, candidates who have completed relevant bachelor’s degree program are eligible to pursue this course. Some such relevant academic programs are – BE/BTech, MBA, MCA, CA etc. Having professional computer knowledge is always an essential requirement for these professionals.

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ITSM course syllabus

After completing the regular degree programme from a recognised university, one can go for a course on IT Service Management. Basically the course syllabus contains the topics that help the professional to resolve and manage any IT related issue as well as to generate the ideas that may help an organisation to grow in future. Below are the key topics in a ITSM course syllabus:

  • Configuration Management
  • Service Desk/Incident Management
  • Problem Management
  • Change Management
  • Availability Management
  • Capacity Management
  • Financial Management
  • Service Level Management
  • Control-IT Simulation

ERP Job profiles

An ITSM professional can have different job roles depending on the companies’ requirement. Such professionals may not only work in the IT department of the organisation but also in other departments as well. Salary to an ITSM professional varies as per his/her job role. The average salary of an ITSM professional varies from 5.0 lakh to 12.0 lakh per annum. Below are some of the job roles of an ITSM professional:

People Facing Roles

Technology Facing Roles

Other Roles

Service Desk

Incident Manager

Strategy Analyst

Business Relationship Manager

Problem Manager

Finance Analyst

Supplier Relationship Manager

Change Manager

Demand Analyst

 

Enterprise Architect

Service Portfolio and Catalogue Manager

 

Project Manager

Service Delivery Manager

 

System Developer

 

 

System Support

 

 

Configuration and Deployment Manager

 

 

Quality Assurance and Testing Manager

 

 

IT Security Manager

 

 

IT Service Continuity Manager

 

 

Network and Service Operations Centre Analyst

 

ITSM: Top companies and salaries

Company

Average annual salaries (INR)

HCL Technologies

10,82 – 11.80 lakh

Unisys

12.76 – 13.92 lakh

Cognizant Technology Solutions

12.35  - 13.49 lakh

Accenture

11.34 – 12.30 lakh

Capgemini

7.11 – 7.73 lakh

Tech Mahindra

12.36 – 13.30 lakh

Genpact

14.27 – 15.62 lakh

Honeywell

5.05K – 5.45 lakh

 

Popular IT Service Management Colleges in India

Following are the most popular IT Service Management Colleges in India. Learn more about these IT Service Management colleges (Courses, Reviews, Answers & more) by downloading the Brochure.
1 Course
5 L
3.36 LPA
4.41
3.96 L
Inter-Networkz

Inter-Networkz

Shivaji Nagar, Bangalore
Accel Academy Limited

Accel Academy Limited

Aminjikarai, Chennai

Popular Private IT Service Management Colleges in India

1 Course
5 L
3.36 LPA
4.41
3.96 L
Inter-Networkz

Inter-Networkz

Shivaji Nagar, Bangalore
Accel Academy Limited

Accel Academy Limited

Aminjikarai, Chennai

Popular IT Service Management UG Courses in India

Following are the most popular IT Service Management UG Courses . You can explore the top Colleges offering these UG Courses by clicking the links below.

UG Courses

Popular IT Service Management PG Courses in India

Following are the most popular IT Service Management PG Courses . You can explore the top Colleges offering these PG Courses by clicking the links below.

PG Courses

Popular IT Service Management Specializations in India

Following are the most popular IT Service Management Specializations . You can explore the top Colleges offering these Specializations by clicking the links below.

Popular Specializations

Comments

J

Jennishka

2021-12-09 09:39:13

Is hamstech affordable fees is it to expensive?

Reply to Jennishka

39021627
Group Captain Vinayak Deodhar

Scholar-Level 18

a week ago

Hello Jennishka, yes, at first glance fees indeed look expensive but then fees across the spectrum in such institutions are on the higher side compared with other courses. I am attaching a link that will give you all the required information about this institution. https://www.shiksha.com/college...Hello Jennishka, yes, at first glance fees indeed look expensive but then fees across the spectrum in such institutions are on the higher side compared with other courses. I am attaching a link that will give you all the required information about this institution. https://www.shiksha.com/college/hamstech-institute-of-creative-education-punjagutta-panjagutta-Hyderabad-27686
Best wishes to you.

b

bansalritika

2021-12-10 11:17:09

I have fill the form of PSTET paper 2 but now I want make correction about paper 1 instead of paper2 is it possible?

Reply to bansalritika

39041687
Group Captain Vinayak Deodhar

Scholar-Level 18

3 weeks ago

Hello Ritika Bansal, it's unfortunate that I could SEE this only today. I am sure you were able to do correction in your application form during the window provided for this purpose. Just for information I am attaching a link about the same. https://www.shiksha.com/news/pstet-application-correcti...Hello Ritika Bansal, it's unfortunate that I could SEE this only today. I am sure you were able to do correction in your application form during the window provided for this purpose. Just for information I am attaching a link about the same. https://www.shiksha.com/news/pstet-application-correction-2021-begins-check-steps-to-make-changes-in-online-form-blogId-78063
Best wishes to you.

S

Sunil Kumar

2021-12-09 13:52:18

It is good for pursuing B.Tech in CSE branch from Ranchi University. ?

Reply to Sunil Kumar

39026119
Group Captain Vinayak Deodhar

Scholar-Level 18

3 weeks ago

Hello Sunil Kumar, Ranchi University has earned the big name. If you are not getting any IIT, or NIT or IIIT then perhaps Ranchi University would come on top. Best wishes to you.

Y

Yogesh bandbe

2021-12-09 23:38:39

But it is possible after 12 we can admission direct tyba?

Reply to Yogesh bandbe

39036759
Group Captain Vinayak Deodhar

Scholar-Level 18

3 weeks ago

Hello Yogesh Bandbe, oh no. Actually, 12th passing is the eligibility for admission in FYBA. Only after a student passed SYBA, he can seek admission in TYBA. Best wishes to you.

a

ajay

2021-12-11 14:19:01

My age is 15 and I want to go school by my age wise so it's legal to jump 2 classes that is 7th and 8th.

Reply to ajay

39063053
Group Captain Vinayak Deodhar

Scholar-Level 18

3 weeks ago

Hello Ajay, you can definitely think of doing this. But your school should support this jump. These days admissions are very strictly controlled and schools may find it difficult to do so even if you are capable of doing this. Best wishes to you.

P

Pauravi Shah

2022-02-08 10:33:52

Which route is better for doing deg in engg .is it 3 yrs diploma and 3 yrs degree or 11-12th science college then CET and then 4 yrs deg ?

Reply to Pauravi Shah

40251353
Group Captain Vinayak Deodhar

Scholar-Level 18

4 weeks ago

Hello Pauravi Shah, there is a perpetual discussion on the pros and cons of these two routes to do engineering graduation. There is no one correct answer. Depending on your convenience you should select the route. Best wishes to you.

S

Sakshi Gaikwad

2022-01-25 13:34:36

Can I know if it is only for this college or all colleges have the same entrance for M.Sc. in biotechnology?

Reply to Sakshi Gaikwad

D

Devaguptapu Venkata Sarath Chandra

Beginner-Level 2

a month ago

You can write IIT JAM exam for entrance into M.Sc. Programs in various colleges in India.

P

Prashant patil

2022-01-06 21:04:15

I have done my graduation at the age of 26 with 3 year experience. Am I valid for IT MNC?

Reply to Prashant patil

39569505
Group Captain Vinayak Deodhar

Scholar-Level 18

2 months ago

Hello Prashant Patil, MNC's look for talent without going too deep into delays of graduation in CV of students. In addition during interview, you should have true and convincing answer for this. That's all. Just do not worry. Talent always wins. Best wishes to you.

R

Reuben

2021-12-10 20:30:20

If I have to do B.Sc. In embryology how can I pursue it after 12th?

Reply to Reuben

39051501
Shashwat Singh

Beginner-Level 5

2 months ago

Simply, you can google for B.Sc. Embryology equipped colleges and you may apply when the applications for the respective course is invited through your preferred colleges
Eligibility of applying for all UG courses are class 12th, so you may apply for it after 12th.

M

Mohit Patel

2021-12-15 08:06:40

Patterns
Is it will be objective type exam. ?

Reply to Mohit Patel

39130847
Group Captain Vinayak Deodhar

Scholar-Level 18

2 months ago

Hello Mohit Patel, you have not mentioned as to which exam you are talking about. But all the same, I can definitely say that any exam conducting entity will normally issue brochure in PDF form. You should download it and read carefully. All your doubts will be answered. Best wishes to you.

P

Pragati Kapoor

2021-12-16 09:35:33

I have followed the above instructions. But it is not working. What should I do?

Reply to Pragati Kapoor

36313783
Group Captain Vinayak Deodhar

Scholar-Level 18

2 months ago

Hello Pragati Kapoor, I am afraid that your query appears to be half. In the sense that you have not mentioned as to where you followed the instructions and still failed. Okay. I assume it must be for some on-line exam etc. In such cases, it's best to lodge complaint with the exam conducting body...Hello Pragati Kapoor, I am afraid that your query appears to be half. In the sense that you have not mentioned as to where you followed the instructions and still failed. Okay. I assume it must be for some on-line exam etc. In such cases, it's best to lodge complaint with the exam conducting body that is invariably available on the webpage. Email also would be available. Just send email explaining your actions and what is not happening. I am sure that you will get proper response. Best wishes to you.

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